I sent a request asking for part C6 and C15 - received C15 but not C6 - please send C6

I asked for 5 of G5 and only one was inside the package🫤

My dog ate my paper part after I was already halfway through my project. I was ready to give up until Unicorn toys sent me a replacement for the part. Thank you so much.

The customer service was excellent, sending the missing parts quickly.
Although the instructions were well done, I believe that the model was perhaps a bit complicated for a ten year old.
We could not get the robot to work either.

My 7 year old son and I had fun building the mechanical hand together! I was extremely impressed with Unicorn Toys. We lost one part and accidently ruined another. I sent an email to them about it, they answered right away, and sent replacement parts out to us at no charge!!!

The clay that I got in the do it yourself kit was all dried up but I put in a request to get some more and it was approved and I just got it today and it is usable. Thank you so much!!

Best part of this set is the fact that I can order a few new parts if it happens that I lose some or break them. Very cool set, very easy to follow instructions, but it has very little use after it's built, I understand that it's a model, and models don't normally have a use, so it's fine in this case. The system is very nice and snug, not a lose feeling to it. The levers are tight and it feels secure. All in all a really good set, I enjoyed the time I spent building it.

We were part of a review program. This kit was fantastic! My 12 year old son found the instructions easy to follow without help but challenging enough to keep him busy for a few hours on a wintery afternoon. The parts were well-made and the models (there are 3) worked well and were fun to use once built. He has since disassembled it and reassembled to show a friend how it works. This is a fun and engrossing kit for kids interested in physics and engineering. Highly recommended!

I purchased something from my daughter‘s birthday and it was missing some parts so I contacted them and they wanted me to pay for it so I had to argue with them and not give me a refund. They didn’t want to send parts weeks of arguing with them, they finally sent it and when we got the final parts, the thing does not work. So I emailed them back and they told me I was a terrible customer so I had to bring it up with my bank.

Was missing a piece and they sent it at no cost , only reason for 5 stars is because it took a while

Unicorn toys was very helpful in providing the part I requested for the hydraulic bot kit my grandson was given as a gift. He was disheartened when he lost the part and his being able to finish the project is uplifting. He hasn’t finished his bot yet but knows to post his finished work on your website. Your help and quick response shows him that people do care. Thank you so much. Great product.

Les pièces nous ont été fournis gracieusement pour compléter le projet de mon petit fils.

I never received the replacement part. We've been waiting for this replacement piece since 17-march-2026 (date of the request) and on 09-June-2026 we haven't received the piece even if there was a shipping notification, there was no tracking # attached with the shipment.

good

Mon garçon avait cassé une pièce malheureusement. J'ai rempli un formulaire en ligne et j'ai reçu la pièce gratuitement par la poste.

Merci Unicorn!

Me and my child broke a little part of his big Cyber Hand! It was very easy and quick to get and receive the replacement!
No spare = no fun!!!

Thank you Unicorn Toys Appreciated)

Great project, and great company.

great customer service. very helpful

My son loves your products

I accidentally cut the longest tube part of the hydraulic Cyborghand and i contacted Unicorn Toys for replacement and i was amazed how kind the customer service to reply instantly and i got the replacement free.

Highly recommended.
Thank you. :)

Really appreciate the free replacement part for the one that broke. The hydraulic arm is awesome.!!

Parts1001