FAQs

Shipping Policy

The estimated delivery time is depending on the shipping location. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number.

We use Canada Post, so this is the estimated shipping time once the orders picked up by the Post Office.

GTA: 1-3 days

Ontario: 2-4 days

Within Canada: 4-6 days

US: 6 - 10 days

It usually takes about 1-2 days before orders are ready to ship out. 

During peak period (aka holiday season), order preparation can take 2-4 days before it reach the Post Office.

We only deliver our products within North America.

For Canada order: It is free

For US order: $20 shipping fee for order under $150. Free shipping for order above $150

Your order will be packed in a fitted corrugated box or a poly mailer. We will try our best to prevent shipment damages

Returns and Replacements

Please contact our customer service info@unicorntoys.com  first and provide us: a copy of the receipt or a picture of our logo on the product and your requested parts. The request will be checked and when it is covered by our warranty policy new parts will be send back to you.

Please ensure that the product is still in the original condition. This means once the plastic wrap has been removed, the product unfortunately was not refundable. However, we offer replacement policy to ensure the best experience for our customers.

For more details explanation, please visit our Return Policy

Online Orders

Please contact us as soon as possible to change your shipping address. The shipping address can only be changed before the order has been shipped.

If you changed your mind about your order, please reach out to us as soon as possible. In case your order has not been shipped, we will cancel your order immediately and your order will be refunded. If your order already has been shipped, unfortunately we can not cancel your order anymore and you have to return your order back to our warehouse.

Customer Support

Reach out to us if you have questions, concerns or need help with a product.

Chat with us on Facebook or e-mail us at: info@unicorntoys.com

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