My spares parts request was fulfilled. Prompt action and great customer service. Thank you!
They really take the time to make sure less plastic ends up in the landfill and send missing and broken replacement parts. Customer support is friendly and prompt. Thank you!
Thank you very much!
It was easy to order the broken part online and we received it within a week for free. Thanks a lot!
Frequently Asked Questions
All items will be shipped directly from our warehouse, which is located in Mississauga, Ontario, Canada.
You can submit your replacement parts request here
Our return policy provides customers with 45 days to return an item in its original packaging and condition, along with a receipt. Items that do not meet these requirements will be refused. Customers are responsible for the return shipping costs, except in cases of manufacturer defect.
Read more about our return policy here
We only ship with tracking option to help you prevent package loss.
Order processing time: 1- 2 days.
For order above C$50:
Place Est. Time Cost Greater Toronto Area 1-3 days Free Ontario 2-4 days Free Within Canada 4-10 days Free US 6-14 days
C$12 fee for order less than C$60. Free otherwise.
For order under C$50: Flat shipping fee C$8