Parts1001
Parts1001
yeah.. 5 stars. guess we were helpful :D
I asked for 5 of G5 and only one was inside the package🫤
we service the parts for free and it's obviously a miscommunication...you could have told us and we would send you 4 more... but no you felt you needed this 1 star review... ok.
Very happy with the customer service
yeah we try our best :D
I had written a 3 star review previously (that I have since removed) because I was unsure if the part was actually coming after over 2 weeks of waiting. The day I posted the review, the part arrived and worked perfectly. It made my son's day as he thought he had ruined his project when he broke the part. It's a great service that Unicorn offers and I plan to purchase another one of their STEM toys in the future. The wait was due to the fact that the part had to come from the factory, which Unicorn had warned me of, but I had forgotten. Thank you for the great product and great service.
Thank you so much for your understanding! Yes we try to service parts no matter what (you broke it, you lost it, it came broken, your dog ate it whatever we will try to help) , nobody needs to get upset over a small part.. but yes you are right sometimes we don't have the parts here lcoally we need to get it from the over sea factory .. hence the wait... we sure hope everybody understands that and appreciate what we try to do here :D
So thankful for this service.
you are welcome we are happpy that we couls help :D
Frequently Asked Questions
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All items will be shipped directly from our warehouse, which is located in Mississauga, Ontario, Canada.
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You can submit your replacement parts request here
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Our return policy provides customers with 45 days to return an item in its original packaging and condition, along with a receipt. Items that do not meet these requirements will be refused. Customers are responsible for the return shipping costs, except in cases of manufacturer defect.
Read more about our return policy here
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We only ship with tracking option to help you prevent package loss.
Order processing time: 1- 2 days.
For order above C$50:
Place Est. Time Cost Greater Toronto Area 1-3 days Free Ontario 2-4 days Free Within Canada 4-10 days Free US 6-14 days C$12 fee for order less than C$60. Free otherwise.
For order under C$50: Flat shipping fee C$8
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