In a world of large conglomerate companies, dealing with Unicorn Toys has been a breath of fresh air. You answered my request for a new part AND you shipped the new part. It has not been tested in our dog bot yet because the grandchildren live far away. Thank you for for being true to your guarantee.
The online parts request form was well laid out, and the overall process was seamless. The team was super helpful.
This was a great way to spend time and share a indoor project with my 7 years old kid. At one point we lost some parts and customer service was simple and efficient.
The level of complexity is part of the DIY fun, but everything is clear for someone who cares. The final toy is working great, but I don't know if it will last for long without breaking or needing a intensive maintenance.
At the end my kid was proud of us and had understood a lot on how to read instructions, desing and build machines. Very satisfying for me too.
Awesome service and quickly received our parts….thank you 🙏🏻👍
Sent me the missing parts promptly!
Frequently Asked Questions
All items will be shipped directly from our warehouse, which is located in Mississauga, Ontario, Canada.
You can submit your replacement parts request here
Our return policy provides customers with 45 days to return an item in its original packaging and condition, along with a receipt. Items that do not meet these requirements will be refused. Customers are responsible for the return shipping costs, except in cases of manufacturer defect.
Read more about our return policy here
We only ship with tracking option to help you prevent package loss.
Order processing time: 1- 2 days.
For order above C$50:
Place Est. Time Cost Greater Toronto Area 1-3 days Free Ontario 2-4 days Free Within Canada 4-10 days Free US 6-14 days
C$12 fee for order less than C$60. Free otherwise.
For order under C$50: Flat shipping fee C$8